## Trust, Compliance & Responsible Use

Nigel is an AI-assisted, omnichannel conversation ecosystem designed to help businesses respond to enquiries, manage follow-ups, and handle conversations responsibly across multiple communication channels.

Nigel can support conversations via:

* LinkedIn

* Website chat

* SMS and missed-call text back

* WhatsApp

* Facebook and Instagram messaging

* Voice AI for inbound calls

This page explains how Nigel is designed to be used, the safeguards in place, and the principles that guide responsible use across all channels.

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## Design Intent

Nigel is designed to support:

* Faster responses to inbound enquiries

* Consistent follow-up across channels

* Context-aware conversation handling

* Reduced manual workload for small teams

Nigel operates as a conversation support system, not as a fully autonomous decision-maker.

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## Explicit Design Limits

Nigel is not designed to:

* Scrape data from third-party platforms

* Harvest personal data without a lawful basis

* Bypass platform safeguards or detection systems

* Send uncontrolled or unlimited messages

* Impersonate a human deceptively

* Operate without user configuration and oversight

These limits apply across all channels Nigel supports.

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## Platform & Channel Awareness

Nigel is built with awareness that each channel has:

* Different user expectations

* Different platform rules

* Different risk considerations

Safeguards include:

* Rate-limited messaging

* Channel-specific behaviour rules

* Conversation-aware responses

* Pause and stop controls

Nigel does not claim to remove all risk. It is designed to reduce risk compared to unmanaged, volume-first automation systems.

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## Human Oversight & Accountability

Nigel does not independently decide:

* Who should be contacted

* Which channels are used

* When conversations should escalate

Users remain responsible for:

* Channel selection

* Message intent and tone

* Ongoing review and adjustment

Nigel works best within a human-in-the-loop workflow.

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## Data Privacy & Use

Nigel follows standard data-protection principles:

* Data is used solely to support conversations

* No unauthorised sharing or resale of data

* User-controlled retention and deletion

* Respect for opt-out and disengagement

Nigel is designed to align with UK and EU data-protection expectations.

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## Transparency Over Automation

Nigel prioritises:

* Clear intent

* Respectful communication

* Context-aware replies

* Appropriate escalation to humans

It is positioned as a conversation management ecosystem, not a volume-driven messaging engine.

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## Related Information

For a neutral overview of what Nigel is and how the ecosystem works, see:

What Is Nigel?

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Nigel is built for clarity, control, and sustainable multi-channel communication.